More than 7 Apple users complain of mobile phone often lost contact, the official can not find the p-dnf商人吧

More than 7 Apple users complain that the phone often lost contact, the official can not find the problem, following Samsung’s new Note7 mobile phones in the global frequent fire or explosion accident, the listing of the apple iPhone7 phone soon also appeared problems. Recently, many consumers to surging news reflect, the newly purchased iPhone7 mobile phone in the use of 4G signal when the signal is not good, frequent loss of contact and other situations, and most appear in the lock screen state after a period of time, and switch to 3G or 2G, everything is normal. These consumers reflect, in accordance with customer service advice "restore settings", "system restore" and a variety of ways, still can not solve the problem, and some people go to the official repair shop, the staff also in the detection of mobile phone after informing them did not find any problems, but after going back the lost to the situation still occur. At noon on October 13th, an apple official told reporters on the phone that she had received this kind of reflection, which might be a signal problem at a particular location. She suggested that users could observe for a while and then deal with it. For more than 14 days no reason to return "of consumers, the technical staff said they can be sent to the official mobile phone repair shop detection, is indeed a problem will do maintenance or replacement treatment. Many people complain that the mobile phone is not in the service area, September 16th, iPhone7 mobile phone listed in china. However, in the past month, some users who buy this mobile phone have encountered problems such as "poor signal", "frequent loss of contact" and so on, and the problem is difficult to solve. "I haven’t found it at first. It’s what my family has shown me." Shanghai citizen Chen Xiao (alias) said that he bought iPhone7 in the official website of apple in October 1st, after a few days, from the family to know that he is often in "lost contact" state". When a family calls his cell phone, there is often a call failure or a voice prompt. "The subscriber you dialed cannot connect."". "At night, you can’t get the phone at this time." Chen Xiao said, after a period of observation, he found a rule, as long as the lock screen half an hour, the phone will enter the missing state, "must wake up the phone, after a while to connect."." Chen Xiao said that he had installed SIM cards on other phones without any problems. Chen Xiao said that after adjusting the various settings of the iPhone7 phone, the problem can not be solved. Then, in the shopping malls in Shanghai Central Trade iapm Apple store, the clerk for professional testing on his mobile phone, but also did not find any problems. Finally, he chose to return the goods. Chen Xiao provides electronic invoices show that he purchased this iPhone7 mobile phone, black, 128G, model A1660, in October 15th successful return, return the purchase price of 6188 yuan. So, whether the problem is related to operators? According to surging news reporters understand, using Unicom, mobile and telecommunications services consumers have encountered similar problems. Shanghai Unicom users Bao Cheng (pseudonym) told reporters, his silver iPhone7 Plus often in the "not in the service area" state, "often friends WeChat and I said only to know."". In addition, his cell phone also returns

多名苹果7用户投诉手机常“失联” 官方查不出问题 继三星新款note7手机在全球频发起火或爆炸事故之后,上市不久的苹果iPhone7手机也出现了问题。近日,多名消费者向澎湃新闻反映,新买的iPhone7手机在使用4G信号时出现信号不佳、频繁失联等情况,且多出现在锁屏状态一段时间以后,而切换到3G或2G时则一切正常。这些消费者反映,在按照客服建议“还原设置”、“还原系统”等各种方式后,问题依然无法解决,而有的人前往官方维修店,工作人员亦在检测手机后告知他们“没有发现任何问题”,但回去后上述失联情况却仍有发生。 10月13日中午,一名苹果官方技术人员在电话里告诉澎湃新闻记者,她确有接到过这类的反映,而出现这种情况可能是特定地点的信号问题,她建议用户可以先观察一段时间再作处理。 对于已经超过“14天无理由退货期”的消费者,该技术人员表示他们可将手机送到官方维修店检测,确实有问题的将做维修或换机处理。 多人投诉手机“不在服务区” 9月16日,iPhone7手机在中国上市。然而,近一个月时间以来,部分购买这款手机的用户却表示遇到“信号不佳”、“频繁失联”等问题,且问题难以解决。 “我刚开始也没发现,是家人反映给我的。”上海市民陈晓(化名)说,他于10月1日在苹果官网买到iPhone7之后,过了几天,从家人处才知道自己经常处于“失联状态”。家人拨打他的手机时,经常出现呼叫失败的情况,或是得到语音提示“您拨打的用户无法接通”。“晚上待机这段时间完全接不到电话。”陈晓说,观察一段时间后,他发现了一个规律,只要锁屏半小时,手机会进入失联状态,“必须唤醒手机过一会儿才能接通。”陈晓说,他曾把SIM卡装到别的手机上,没有出现上述问题。陈晓表示,在调整了iPhone7手机的各种设置后,该问题也无法解决。随后,在位于上海环贸iapm商场的苹果店内,店员对他的手机进行专业检测,也没有发现任何问题。最终,他选择退货。 陈晓提供的电子发票显示,他购买的这款iPhone7手机,黑色,128G,型号A1660,于10月15日成功退货,返还购买价6188元。 那么,该问题是否和运营商有关?据澎湃新闻记者了解,使用联通、移动和电信服务的消费者都遇到了类似问题。上海联通用户鲍成(化名)告诉记者,他的银色iPhone7 Plus经常处于“不在服务区”的状态,“经常是朋友微信和我说了才知道”。此外,他的手机还出现了电流声、相机卡顿等情况。 上海电信用户李凯(化名)告诉记者,他在苹果官网花7199元购买的金色iPhone7 Plus,经常出现“电话打到一半就断了,显示无服务”的情况,专门换了手机卡后也没有解决。和陈晓一样,鲍成和李凯也通过致电苹果客服的方式试图解决问题,但客服提出的“恢复设置”、“升级版本”、“联系运营商”等建议,均没有解决问题。“运营商说他们没有问题。”陈晓说。 李凯说,他在位于上海真光路百联商场的维修店里检测手机后,也被告知硬件没有问题,“(苹果)说要么换手机。”类似问题全国都有出现事实上,并非只有上海地区的iPhone7用户出现这种时常失联的问题。 在一个名为“iPhone7不在服务区”的qq群里,来自全国各地的消费者都在抱怨自己新买的iPhone7出现这一情况,“最基本的功能都没了”。在苹果粉丝聚集的威锋网,也有多人发帖反映类似情况。此外,浙江电视台《1818黄金眼》栏目、《新京报》等媒体,也相继报道过这一情况。10月13日下午,QQ群主“猫哥”告诉记者,他在9月30日建的这个QQ群,目前成员数超过了1000人,问题集中出现在“不在服务区”、“频繁失联”。 猫哥介绍,他9月19日拿到iPhone7,成为首批用户。但使用几天后,他就被家人告知自己“总不在服务区”,而他的手机信号却显示正常,也能正常拨出,“通常是锁屏一段时间以后出现(打不进电话)”。 随后,在客服建议下,他尝试了还原系统等方法,但问题依然存在。9月29日,他在合肥授权售后点(直信创邺合肥店)检修机器,被告知是运营商的问题。但他换卡后发现问题仍然存在。9月29日,他再度前往该售后点,客服拆机后留下检测,并在几天后为他办理了换机。然而,“新换的机器,测试了一下午正常,结果到了晚上,又出现不在服务区的情况了。”他提供的售后点开具的服务报告书显示,他的机器检测结果为:“间歇性无法接通电话”、“故障明显、VMT和微观检测通过”。 值得注意的是,该问题似乎都集中发生在使用4G信号时。多名消费者发现,当把手机切换至3G或者2G状态之后,问题就得到了解决。“但我不可能买一个4G的手机却用2G信号。”一名消费者说。 10月13日上午,记者致电苹果客服后被告知,出现“接不到电话”这类问题可以还原各种设置、连上iTunes恢复系统,若不奏效可去官方售后店检修,还检修不出结果,“确实没办法了。”而电话转至技术部门后,一位苹果官方技术人员告诉记者,她接到过这类问题的反映,“但不是很多”,而出现这种情况可能是特定地点的信号问题,她建议可以先观察一段时间,看看“是不是只有特定地点有这种问题”。 至于过了“14天无理由退货期”之后如何处理,该技术人员称,可以在官方维修点检修,确有问题视具体情况再进行维修或换机。》》》知了全民创作盛典 亿元投资等你来拿》》》今日推荐:停车难成热议焦点 市住建委:鼓励挖潜增建停车位网络平台订餐遇山寨小杨生煎 还吃出一大块玻璃起重机吊车刹车失灵 吊钩砸穿轿车后挡风玻璃26岁男子酒后失踪4天遗体被发现 已排除他杀可能男子坐地铁逃票 站务人员和热心群众追其50米》》》视频:奔驰vs保时捷上海街头飙车 表演生死时速 iPhone7被爆国内首炸:手机崩成两半,用户受伤 (该视频仅供延展)动动手指,随时查询交通违法! 扫一扫下方二维码,关注腾讯大申网! 欢迎关注腾讯大申网微信(微信号:dashenw)相关的主题文章: